Water Heater Problems? We Fix Them Fast.
Repair, replacement, and maintenance for tank and tankless water heaters throughout the Triad.
Hot Water Is Essential — We Treat It That Way
No hot water means no showers, no clean dishes, no laundry. When your water heater fails, everything stops. That’s why water heater calls are one of our top priorities — we get there fast and get your hot water back.
We service and install both tank and tankless water heaters. Traditional tanks, high-efficiency units, gas, electric, propane — we work on all of them. And we’ve been doing it across High Point, Greensboro, Winston-Salem, and the Triad since 2007.
According to the Department of Energy, water heating accounts for about 20% of your home’s energy use — second only to heating and cooling. That’s why efficiency matters, and why proper installation and maintenance make a real difference in your utility bills.
Water Heater Services
From a quick repair to a full replacement, here’s what we do.
Leaking tank, no hot water, strange noises, pilot light won’t stay lit — we diagnose the problem and give you options. Sometimes a repair makes sense. Sometimes replacement is the smarter investment. We’ll tell you honestly which is which.
Traditional tank water heaters typically last 10-15 years. If yours is in that range and having problems, replacement often makes more financial sense than repeated repairs.
- We repair: Thermostats, heating elements, pilot assemblies, gas valves, anode rods, T&P valves, and more.
- We install: AO Smith, Rheem, Bradford White, State — all major brands with full manufacturer warranties.
Tankless units heat water on demand — no tank sitting around keeping 40-50 gallons hot 24/7. That means endless hot water and lower energy bills. The Department of Energy estimates tankless water heaters can be 24-34% more efficient for homes using 41 gallons or less daily.
We install Navien, Rinnai, and other top tankless brands. Proper sizing and installation are critical — an undersized unit won’t keep up, and improper venting creates safety hazards. We do it right.
- Best for: Smaller households, homes wanting endless hot water, homeowners focused on energy efficiency, or replacing a failing tank with a long-term upgrade.
Annual maintenance extends water heater life and keeps it running efficiently. Sediment builds up in tanks over time, insulating water from the burner and making the unit work harder. A simple flush removes that buildup.
For tankless units, descaling removes mineral deposits that reduce efficiency and can damage components. In the Triad’s moderately hard water, this matters.
- Maintenance includes: Tank flushing, anode rod inspection, T&P valve testing, thermostat check, burner/element inspection, and connection checks.
Tank vs. Tankless — Which Is Right for You?
Both have pros and cons. Here’s the honest breakdown.
Traditional Tank Water Heaters
Pros:
- ➟ Lower upfront cost ($1,200-$2,500 installed typical)
- ➟ Simpler installation — usually direct replacement
- ➟ Works with any flow rate
- ➟ Reliable, proven technology
Cons:
- ➟ Higher operating cost — keeps water hot 24/7
- ➟ Takes up more space
- ➟ Runs out of hot water during heavy use
- ➟ Shorter lifespan (10-15 years typical)
Tankless Water Heaters
Pros:
- ➟ Endless hot water — never runs out
- ➟ 24-34% more energy efficient (DOE estimate)
- ➟ Longer lifespan (20+ years typical)
- ➟ Compact — wall-mounted, frees up floor space
Cons:
- ➟ Higher upfront cost ($3,000-$5,500 installed typical)
- ➟ May require gas line or electrical upgrades
- ➟ Flow rate limits — can struggle with multiple simultaneous uses
- ➟ Requires descaling maintenance
Best for: Smaller households, energy-conscious homeowners, homes wanting to free up space, long-term investment mindset.
What's Wrong With Your Water Heater?
Tell us what’s happening. We’ll point you to the right service.
- No Hot Water at All
Likely service: Water Heater Repair
- Water Not Hot Enough
What it means: Thermostat issue, failing heating element, sediment buildup, or undersized unit.
Likely service: Water Heater Repair or Maintenance
- Water Heater Is Leaking
What it means: Could be T&P valve (normal safety release), inlet/outlet connections, or tank failure.
Likely service: Water Heater Repair or Replacement
- Strange Noises (Popping, Rumbling)
What it means: Sediment buildup at the bottom of the tank. Water trapped under sediment boils and pops.
Likely service: Water Heater Maintenance — flush the tank.
- Rusty or Discolored Hot Water
Likely service: Water Heater Repair — may need anode rod or replacement.
- Pilot Light Won't Stay Lit
Likely service: Water Heater Repair
- Water Heater Is Over 10 Years Old
Likely service: Water Heater Replacement
Why Professional Water Heater Service Matters
- Safety First
Water heaters involve gas lines, electrical connections, venting, and pressure. Improper installation creates fire, explosion, and carbon monoxide risks. We do it to code every time.
- Proper Sizing
An undersized water heater can’t keep up. An oversized one wastes energy. We size units correctly for your household and usage patterns.
- Warranty Protection
Most manufacturer warranties require professional installation. DIY or handyman installs can void coverage on a unit that should be protected for years.
- Efficiency & Savings
Proper installation and maintenance keep your water heater running at peak efficiency. That 20% of your energy bill adds up — efficiency matters.
- Longevity
Well-maintained water heaters last longer. Annual maintenance can add years to your unit’s life, delaying the cost of replacement.
how can we help?
Related Services
Emergency Plumbing
24/7 emergency plumber service for leaks, backups, and sudden plumbing failures.
Drains & Sewer
Drain cleaning, sewer inspections, and water or sewer main repairs done efficiently.
Commercial
Business & industrial plumbing, backflow testing, excavation through High Point and the Triad.
Remodels
Plumbing upgrades and renovations for kitchens, bathrooms, and whole-home remodels.
Emergency Plumbing
24/7 emergency plumber service for leaks, backups, and sudden plumbing failures.
Water Heaters
Installation, repair, and maintenance for tank and tankless water heaters.
Repiping
Water lines, sewer lines, gas pipes, underground pipe repair
Leak Detection & Repair
Find and fix water leaks, slab leaks, pipe leaks
Drains & Sewer
Drain cleaning, sewer inspections, and water or sewer main repairs done efficiently.
Commercial
Business & industrial plumbing, backflow testing, excavation through High Point and the Triad.
Remodels
Plumbing upgrades and renovations for kitchens, bathrooms, and whole-home remodels.
Your Plumbing Problem, Solved in 3 Simple Steps!
Call and speak with a real person
No automated systems or call centers. When you call All-Star Plumbing, a real person answers 24/7, listens to the issue, and schedules help right away so you’re never waiting.
Get Clear Pricing Before Starting
Before any work begins, we explain the problem, walk you through your options, and give clear upfront pricing. You know the cost before we start, no surprises and no pressure.
We Fix the Problem
Our licensed plumbers arrive prepared to fix the issue correctly the first time. If we can’t fix it, you don’t pay. Simple, honest, and backed by our guarantee.
Call and speak with a real person
No automated systems or call centers. When you call All-Star Plumbing, a real person answers 24/7, listens to the issue, and schedules help right away so you’re never waiting.
Get Clear Pricing Before Starting
Before any work begins, we explain the problem, walk you through your options, and give clear upfront pricing. You know the cost before we start, no surprises and no pressure.
We Fix the Problem
Our licensed plumbers arrive prepared to fix the issue correctly the first time. If we can’t fix it, you don’t pay. Simple, honest, and backed by our guarantee.
Helpful Plumbing Tips From Local Experts
Our blog shares clear advice homeowners can use right away.
When Should You Replace Old Plumbing Fixtures?
What Causes Low Water Pressure in Your Home
Simple Plumbing Maintenance Tips for Homeowners
When Should You Replace Old Plumbing Fixtures?
What Causes Low Water Pressure in Your Home
Simple Plumbing Maintenance Tips for Homeowners
Locations and Areas Served
Plumber Service Company Serving the Entire Triad
Water Heater Questions
How long do water heaters last?
Traditional tank water heaters typically last 10-15 years. Tankless units can last 20+ years with proper maintenance. Age, water quality, and maintenance all affect lifespan.
Should I repair or replace my water heater?
General rule: If your water heater is under 8 years old and the repair is under 50% of replacement cost, repair makes sense. Over 10-12 years with repeated problems? Replacement is usually smarter.
How much does water heater replacement cost?
Tank water heaters: $1,200-$2,500 installed typical. Tankless: $3,000-$5,500 installed typical. Exact cost depends on type, size, fuel source, and any needed upgrades. We quote before starting.
How long does installation take?
Tank replacement: 2-4 hours typical. Tankless installation: 4-8 hours depending on whether gas/electrical upgrades are needed. We give you a timeline when we quote.
Do you offer same-day water heater replacement?
Often, yes. If you call in the morning and we have your unit in stock (or can get it quickly), we can usually install same-day. Call to check availability.
What brands do you install?
AO Smith, Rheem, Bradford White, State for tank water heaters. Navien and Rinnai for tankless. All quality brands with solid warranties.
Tank or tankless — which should I choose?
Depends on your priorities. Tank is lower upfront cost, simpler. Tankless is more efficient, lasts longer, endless hot water. We can help you decide based on your household size and goals.