Sump Pump Not Working? We Fix It Fast.
24/7 sump pump repair and replacement for Triad homeowners. If we can’t fix it, you don’t pay.
When Your Sump Pump Fails, Your Basement Pays the Price
A working sump pump is your basement’s last line of defense against flooding. When it stops working, water has nowhere to go but across your floor and into your belongings. The average sump pump lasts 7-10 years according to the U.S. Department of Housing and Urban Development, but heavy use, power outages, and lack of maintenance can shorten that considerably.
We repair and replace sump pumps throughout High Point, Greensboro, Winston-Salem, and surrounding Triad communities. When you call (336) 462-1080, a real person answers. Day or night. If your basement is flooding, we treat it as the emergency it is.
Our family has been plumbing in the Triad since 1986. Joshua Davis and his father Larry bring over 100 years of combined experience. We diagnose sump pump problems accurately, give you honest options, and stand behind our work.
Signs Your Sump Pump Needs Attention
Sump pumps often give warning signs before they fail completely. Knowing what to look for can save you from a flooded basement:
Unusual Noises (Grinding, Rattling, Humming)
A healthy sump pump runs with a low hum. Grinding or rattling sounds typically indicate worn motor bearings or a damaged impeller. The impeller is the fan-like component that moves water through the pump. Once damaged, impellers are difficult to repair and usually mean replacement is needed.
Call for diagnosis. Do not ignore grinding sounds.
Pump Runs Constantly (Even When Dry)
If your sump pump runs nonstop, even when there’s no water in the pit, something is wrong. Common causes include a stuck float switch, a missing or defective check valve, or an undersized pump that can’t keep up. Continuous running dramatically shortens pump life and increases failure risk.
Call soon. Constant running wears out the motor fast.
Pump Won't Turn On
Check the obvious first: Is it plugged in? Did a breaker trip? If the power is fine but the pump won’t activate, the problem could be a failed motor, stuck float switch, or internal wiring failure. Either way, you need a working pump before the next heavy rain.
Call today. A dead pump is a flooding risk.
Visible Rust or Corrosion
Metal and standing water don’t mix well over time. If you see rust on the pump housing or rust flakes in the sump pit, internal corrosion is likely worse than what’s visible. Corroded components eventually fail. Once rust is significant, replacement is usually more cost-effective than repair.
Schedule inspection. Plan for replacement if rust is extensive.
Excessive Vibration
Some vibration is normal, but excessive shaking indicates a problem. Debris can damage the impeller, throwing it off balance. A wobbling impeller stresses the motor shaft and accelerates wear on the entire unit.
Call for inspection. Vibration issues worsen over time.
Water in the Basement Despite a Running Pump
If water is pooling on your basement floor but the pump sounds like it’s working, the pump may be overwhelmed, the discharge line could be clogged or frozen, or the pump may have lost suction. Any of these scenarios require immediate attention.
Call immediately. Active flooding needs emergency response.
Pump Is Over 10 Years Old
Most sump pumps last 7-10 years with average use. If yours is approaching or past that range, proactive replacement is often smarter than waiting for failure. The cost of a new pump is a fraction of basement water damage restoration.
Schedule inspection. Consider replacement before the next storm season.
Types of Sump Pumps We Repair and Install
We work on all residential sump pump types:
Submersible Sump Pumps
Submersible pumps sit inside the sump pit, submerged in water. They’re quieter because the water muffles motor noise, and they’re out of the way. However, they can be harder to access for repairs. Submersible pumps are the most common type we see in Triad basements.
Pedestal Sump Pumps
Pedestal pumps have the motor mounted above the pit on a stand, with a hose extending down into the water. They’re easier to service since the motor stays dry and accessible. However, they’re louder and less powerful than submersible models. Good for light-duty applications.
Battery Backup Sump Pumps
Battery backup pumps kick in when your primary pump loses power or fails. Since heavy storms often cause power outages, a backup pump provides critical protection exactly when you need it most. We strongly recommend backup systems for any home with a sump pump.
Combination Primary + Backup Systems
A combination system pairs a primary pump with an integrated battery backup. If the primary fails or power goes out, the backup activates automatically. This is the gold standard for basement flood protection.
Why Professional Sump Pump Service Matters
- Prevent Basement Flooding
A functioning sump pump is your primary defense against water damage. The cost of pump repair or replacement is a fraction of what flood restoration costs. Proactive maintenance prevents expensive disasters.
- Correct Diagnosis the First Time
Sump pump problems can have multiple causes. A stuck float switch looks like a dead motor. A clogged discharge line mimics a failed pump. We diagnose accurately so you don’t pay for the wrong repair.
- Proper Sizing and Installation
A pump that’s too small will run constantly and burn out. One that’s too powerful can cycle excessively. We match the pump size to your pit size, water volume, and discharge distance for optimal performance.
- Protect Your Home's Value
A history of basement flooding affects resale value. A well-maintained sump pump system protects your investment and gives buyers confidence. Documentation of professional maintenance is a selling point.
- Emergency Response When It Matters
Sump pumps fail during storms. That’s exactly when you need help fast. We answer 24/7 and prioritize flooding emergencies. When your basement is taking on water, we treat it with the urgency it deserves.
What Sump Pump Service Includes
Our diagnostic inspection covers:
- Float switch operation and positioning
- Motor function and amp draw
- Impeller condition (for accessible pumps)
- Check valve operation
- Discharge line condition and flow
- Pit condition and debris level
- Electrical connections and power supply
- Backup system function (if installed)
Common repairs we handle:
- Float switch replacement or adjustment
- Check valve replacement
- Discharge line clearing or replacement
- Motor replacement (when cost-effective)
- Electrical troubleshooting
When we recommend replacement:
- Pump is over 10 years old with significant issues
- Repair cost exceeds 50% of replacement cost
- Motor failure on older units
- Extensive rust or corrosion
- Undersized pump for the application
how can we help?
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Your Plumbing Problem, Solved in 3 Simple Steps!
Call and speak with a real person
No automated systems or call centers. When you call All-Star Plumbing, a real person answers 24/7, listens to the issue, and schedules help right away so you’re never waiting.
Get Clear Pricing Before Starting
Before any work begins, we explain the problem, walk you through your options, and give clear upfront pricing. You know the cost before we start, no surprises and no pressure.
We Fix the Problem
Our licensed plumbers arrive prepared to fix the issue correctly the first time. If we can’t fix it, you don’t pay. Simple, honest, and backed by our guarantee.
Call and speak with a real person
No automated systems or call centers. When you call All-Star Plumbing, a real person answers 24/7, listens to the issue, and schedules help right away so you’re never waiting.
Get Clear Pricing Before Starting
Before any work begins, we explain the problem, walk you through your options, and give clear upfront pricing. You know the cost before we start, no surprises and no pressure.
We Fix the Problem
Our licensed plumbers arrive prepared to fix the issue correctly the first time. If we can’t fix it, you don’t pay. Simple, honest, and backed by our guarantee.
Helpful Plumbing Tips From Local Experts
Our blog shares clear advice homeowners can use right away.
When Should You Replace Old Plumbing Fixtures?
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Simple Plumbing Maintenance Tips for Homeowners
When Should You Replace Old Plumbing Fixtures?
What Causes Low Water Pressure in Your Home
Simple Plumbing Maintenance Tips for Homeowners
Locations and Areas Served
Plumber Service Company Serving the Entire Triad
Sump Pump Questions
How long do sump pumps last?
The U.S. Department of Housing and Urban Development estimates sump pump lifespan at about 10 years. Actual life depends on usage frequency, water volume, and maintenance. Pumps in high-water-table areas that run frequently may wear out sooner. We’ve seen well-maintained pumps last 12-15 years and neglected ones fail at 5.
Should I repair or replace my sump pump?
General rule: If the pump is under 7 years old and the repair is straightforward (float switch, check valve), repair makes sense. If it’s over 10 years old or needs motor work, replacement is usually the better investment. We’ll give you honest guidance based on your specific situation.
How much does sump pump replacement cost?
Costs vary based on pump type, horsepower, and installation complexity. We provide upfront written quotes before any work begins. Financing is available for larger projects.
Do I need a backup sump pump?
Why does my sump pump run constantly?
Common causes: stuck float switch, missing or failed check valve (water flows back into the pit), undersized pump, or high water table. Constant running wears out the motor fast. Call us to diagnose and fix the root cause.
My sump pump smells bad. What's wrong?
Odors usually indicate stagnant water, bacterial growth, or a dried-out trap. If the pump runs infrequently, water in the pit can develop bacteria. Cleaning the pit and ensuring proper drainage typically solves the problem. We can assess and clean the system.
Can I install a sump pump myself?
While basic pump replacement is possible for handy homeowners, improper installation can lead to pump failure, electrical hazards, or inadequate drainage. Professional installation ensures correct sizing, proper discharge routing, and electrical safety. Mistakes here are expensive.