Flooding? We Stop the Water and Fix the Cause.
Emergency flood response throughout the Triad — burst pipes, appliance failures, and plumbing disasters.
When Water Is Pouring In, Every Minute Counts
A burst pipe can release 400+ gallons per hour. A failed water heater can flood an entire level of your home. When water is pouring in, you need someone who answers the phone and gets there fast.
All-Star Plumbing responds to plumbing flood emergencies throughout High Point, Greensboro, Winston-Salem, and the Triad. We stop the water, identify the source, and repair the damage so it doesn’t happen again.
According to the Insurance Information Institute, water damage and freezing account for nearly 24% of all homeowners insurance claims. The average water damage claim exceeds $12,000. Fast response minimizes damage and saves money.
What Causes Plumbing Floods
These are the most common reasons we get emergency flood calls.
Burst Pipes
- Why it happens: Freezing temperatures, corrosion, high pressure, or old pipes finally giving out.
- Damage potential: A burst supply line can release hundreds of gallons per hour. Even a small crack adds up fast.
- What we do: Locate the burst, shut off water, repair or replace the damaged section.
Water Heater Failure
- Why it happens: Tank corrosion, failed T&P valve, or catastrophic tank failure. Tank water heaters hold 40-80 gallons — when they fail, all that water goes somewhere.
- Damage potential: Floods utility rooms, basements, or any space the water heater is located.
- What we do: Stop water supply, drain remaining water, replace water heater.
Washing Machine Hose Rupture
- Why it happens: Rubber supply hoses deteriorate and burst. One of the most common causes of residential water damage claims.
- Damage potential: Can flood laundry rooms and surrounding areas. Especially bad if it happens while you're away.
- What we do: Shut off supply, replace hoses with braided stainless steel, repair any water damage to plumbing.
Frozen and Burst Pipes
- Why it happens: Water freezes, expands, and cracks the pipe. When it thaws, water pours out.
- Common locations: Exterior walls, unheated crawl spaces, attics, outdoor spigots.
- What we do: Locate damage, repair pipes, recommend freeze prevention (insulation, heat tape, frost-free spigots).
- Why it happens: Power outage during storm, pump motor failure, float switch stuck, or pump overwhelmed by water volume.
- Damage potential: Basement flooding — everything down there at risk.
- What we do: Repair or replace pump, install battery backup if not present, address any drainage issues.
Toilet Overflow
- Why it happens: Clog prevents flushing, water keeps running and overflows the bowl. Fill valve failure can also cause continuous running.
- Damage potential: Bathroom flooding, water damage to subfloor, potential sewage contamination.
- What we do: Clear the clog, repair fill/flush mechanism, address any floor damage.
Appliance Connection Failure
- Why it happens: Dishwasher, refrigerator ice maker, or other appliance connections leak or rupture.
- Damage potential: Kitchen flooding, damage under appliances, potential mold if undetected.
- What we do: Shut off supply, replace failed connection, check related plumbing.
What to Do When Water Is Flooding Your Home
Take these steps immediately — before we arrive.
Shut Off the Water
If you can safely reach the main shut-off valve, turn it off. This stops water from entering the house.
If you can’t find it: Call us — we’ll talk you through it or get there fast.
Turn Off Electricity (If Safe)
Water and electricity don’t mix. If water is near electrical outlets, panels, or appliances, turn off power at the breaker if you can do so safely without standing in water.
Stop the Source If Obvious
If you can see where water is coming from — a toilet, washing machine, water heater — and there’s a local shut-off valve, turn it off.
Move Valuables If Safe
If water is still rising and you can safely do so, move electronics, documents, and valuables to higher ground.
Call Us Immediately
Call (336) 462-1080. Tell us you have active flooding. We prioritize these calls and dispatch fast.
Document for Insurance
Once the immediate emergency is controlled, take photos and video of the damage for insurance claims.
After We Fix the Plumbing
Stopping the water is step one. Here’s what comes next.
- Water Extraction
Standing water needs to be removed. Wet/dry vacuums handle small amounts. Significant flooding may require professional extraction equipment.
- Drying and Dehumidification
Water soaks into floors, walls, and subfloors. Professional drying prevents mold growth, which can start in 24-48 hours.
- Damage Assessment
Drywall, flooring, insulation, and personal property may need replacement. Document everything for insurance.
- Mold Prevention
Fast drying is critical. Mold grows quickly in damp conditions. If materials can’t be dried within 48 hours, they may need removal.
- Restoration Referrals
We fix the plumbing — we don’t do restoration. But we work with local restoration companies and can recommend trusted providers.
How to Prevent Plumbing Floods
Many floods are preventable with basic precautions.
- Replace Washing Machine Hoses
Upgrade rubber hoses to braided stainless steel. Replace every 3-5 years even if they look fine. This prevents one of the most common flood causes.
- Know Your Shut-Off Valve Location
In an emergency, you need to shut off water fast. Know where your main valve is and make sure it works.
- Maintain Your Water Heater
Annual maintenance catches problems before failure. Replace water heaters proactively at 10-12 years — don’t wait for catastrophic failure.
- Install a Battery Backup Sump Pump
Power outages often happen during storms — exactly when you need your sump pump most. Battery backup keeps it running.
- Winterize Outdoor Plumbing
Disconnect hoses, shut off outdoor supply lines, and consider frost-free spigots. Frozen pipes are preventable.
- Consider Water Leak Detectors
Smart leak detectors alert you to water where it shouldn’t be — near water heaters, washing machines, and under sinks. Early warning prevents major damage.
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Related Services
Emergency Plumbing
24/7 emergency plumber service for leaks, backups, and sudden plumbing failures.
Drains & Sewer
Drain cleaning, sewer inspections, and water or sewer main repairs done efficiently.
Commercial
Business & industrial plumbing, backflow testing, excavation through High Point and the Triad.
Remodels
Plumbing upgrades and renovations for kitchens, bathrooms, and whole-home remodels.
Emergency Plumbing
24/7 emergency plumber service for leaks, backups, and sudden plumbing failures.
Water Heaters
Installation, repair, and maintenance for tank and tankless water heaters.
Repiping
Water lines, sewer lines, gas pipes, underground pipe repair
Leak Detection & Repair
Find and fix water leaks, slab leaks, pipe leaks
Drains & Sewer
Drain cleaning, sewer inspections, and water or sewer main repairs done efficiently.
Commercial
Business & industrial plumbing, backflow testing, excavation through High Point and the Triad.
Remodels
Plumbing upgrades and renovations for kitchens, bathrooms, and whole-home remodels.
Your Plumbing Problem, Solved in 3 Simple Steps!
Call and speak with a real person
No automated systems or call centers. When you call All-Star Plumbing, a real person answers 24/7, listens to the issue, and schedules help right away so you’re never waiting.
Get Clear Pricing Before Starting
Before any work begins, we explain the problem, walk you through your options, and give clear upfront pricing. You know the cost before we start, no surprises and no pressure.
We Fix the Problem
Our licensed plumbers arrive prepared to fix the issue correctly the first time. If we can’t fix it, you don’t pay. Simple, honest, and backed by our guarantee.
Call and speak with a real person
No automated systems or call centers. When you call All-Star Plumbing, a real person answers 24/7, listens to the issue, and schedules help right away so you’re never waiting.
Get Clear Pricing Before Starting
Before any work begins, we explain the problem, walk you through your options, and give clear upfront pricing. You know the cost before we start, no surprises and no pressure.
We Fix the Problem
Our licensed plumbers arrive prepared to fix the issue correctly the first time. If we can’t fix it, you don’t pay. Simple, honest, and backed by our guarantee.
Helpful Plumbing Tips From Local Experts
Our blog shares clear advice homeowners can use right away.
When Should You Replace Old Plumbing Fixtures?
What Causes Low Water Pressure in Your Home
Simple Plumbing Maintenance Tips for Homeowners
When Should You Replace Old Plumbing Fixtures?
What Causes Low Water Pressure in Your Home
Simple Plumbing Maintenance Tips for Homeowners
Locations and Areas Served
Plumber Service Company Serving the Entire Triad
Flood Emergency Questions
How fast can you respond to a flood?
We prioritize active flooding and dispatch immediately. Response time depends on location and current calls, but we move fast. Call and we’ll give you a realistic timeframe.
Do you do flood cleanup and restoration?
We fix the plumbing that caused the flood. Water extraction, drying, and restoration are typically handled by restoration companies. We can recommend trusted local providers.
How much does emergency flood repair cost?
Depends on what failed and the extent of damage. Simple pipe repair is less than water heater replacement. We quote repairs before starting.
Will insurance cover flood damage?
Most homeowner policies cover sudden water damage from plumbing failures. They typically don’t cover gradual leaks or flood damage from external sources (storms, rising water). Check your policy.
How do I shut off my water?
Find your main shut-off valve — usually near the water meter, in the basement, or where water enters your home. Turn it clockwise (righty-tighty). If you can’t find it, call us.
My basement flooded from a sump pump failure. Can you help?
Yes. We repair and replace sump pumps and recommend battery backup systems to prevent future failures.
A pipe burst while I was on vacation. What do I do?
Shut off water immediately. Call us to repair the pipe. Document the damage for insurance. Contact a restoration company for water extraction and drying.